Home Services Shop Customer Survey
78 Washington Avenue • Pleasantville NY 10570 • 914-769-1100

We are constantly striving to improve our service delivery and therefore would appreciate you taking the time to complete this survey.   (* denotes optional questions)

 

Please use this scale to rate the following:
1 Excellent     2 Very Good     3 Satisfactory     4 Fair     5 Poor
  1 2 3 4 5
Overall level of satisfaction of service today:  
Preparation for required repairs and/or services:  
Preparation with the required tools and materials:  
Technician's overall customer service skills:  
Technician's overall technical skills:
Did the technician arrive on time?   Yes No  
         If not, were you called? Yes No  
Professional Knowledge:
Politeness:
Neatness:  
Helpfulness of front office in scheduling the appointment:  
Did the technician thank you for your business?   Yes No  
If additional work was identified, was it scheduled on the spot? Yes No  
Likelihood of using our services again in next 4 months:  
 
Date of Service*
 
Name*
Phone*
E-mail Address*
One Suggestion or Comment:
  
If you have work that you would like to schedule, please note it here:
  
 
Number of visits to date?     1  2 to 3   4 or more
 
How did you hear about us? (check up to 4)
Van   Charity Auction   Referral
Postcard   The Guide   NY Times
Transwestern   Yellow Pages   Verizon
Train Station Handout   Westchester Magazine   Internet
Blue Book   Patent Trader (Athlete of the Month Ads)
 
Thank you for your time!
If you prefer, please print out this survey after completing it and fax your reply to 769-1222.
We appreciate your business!

Very truly yours,

Michael Gilfeather
President